Refund and Returns Policy

Overview

Effective Date: [December 10, 2023]

1. Introduction Thank you for purchasing our digital goods. This Refund and Returns Policy outlines the terms and conditions under which we offer refunds for our products. By purchasing our digital goods, you agree to this policy.

2. Non-Refundable Items All sales of digital goods are final. Due to the nature of digital content, we do not accept returns or exchanges once the purchase is completed. This includes, but is not limited to, e-books, software, courses, and downloadable content.

3. Refund Eligibility Refunds may be considered under the following circumstances:

  • The product is defective or not as described.
  • You experienced technical issues that were not resolved within a reasonable timeframe after reaching out to customer support.

4. Requesting a Refund To request a refund, please follow these steps:

  • Contact our customer support team at [contact@kelasvip.com] within 14 days of purchase.
  • Provide your order number and a detailed explanation of the issue.
  • Attach any relevant screenshots or documentation to support your claim.

5. Processing Refunds If your request is approved, refunds will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

6. Exclusions Please note that refunds will not be granted if:

  • The digital goods have been accessed or downloaded.
  • You change your mind or no longer wish to use the product.

7. Customer Support For any questions or concerns regarding our Refund and Returns Policy, please contact our customer support at [contact@kelasvip.com]. We are here to assist you!

8. Policy Changes We reserve the right to update or modify this policy at any time. Any changes will be posted on this page with a new effective date.

By purchasing our digital goods, you acknowledge that you have read and understood this Refund and Returns Policy. Thank you for your understanding and support!

Need help?

Contact us at {contact@kelasvip.com} for questions related to refunds and returns.